PRIVACY POLICY
Last Updated: August 28, 2026
This Privacy Policy explains how Captain Ride and Captain Ride Buddy collect, use, store, disclose, and protect information when you use our mobile applications, websites, and related transportation services.
Captain Ride is designed for passengers to discover, request, book, and manage rides. Captain Ride Buddy is designed for drivers to receive and manage ride requests, navigate to pickup and destination locations, manage active trips, view ride history, and access earnings-related information.
By accessing or using our applications and services, you acknowledge and agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you use Captain Ride or Captain Ride Buddy, we may collect the following information.
Personal Information
We may collect:
- Name
- Phone number
- Email address
- Account information
- Profile information
- Driver information, where applicable
- Vehicle information, where applicable
- Authentication and account-related information
Location Information
Location information is an important part of the Captain Ride transportation platform.
Captain Ride may access the passenger's approximate or precise location, when permission is granted, to:
- Determine the passenger's pickup location
- Allow passengers to select pickup and destination locations
- Display the passenger's location on the map
- Connect passengers with available drivers
- Provide accurate ride information
- Support active ride tracking
- Improve pickup accuracy and navigation
Captain Ride Buddy may access the driver's precise location when the driver is online or participating in an active ride.
Location may continue to be collected while the application is running in the background when necessary to provide essential driver and active ride functionality.
Driver background location may be used to:
- Determine the driver's current location while online
- Match drivers with relevant ride requests
- Provide real-time driver tracking
- Support accurate pickup and destination navigation
- Update active ride status and progress
- Provide passengers with relevant driver location information during an active ride
- Maintain accurate trip information
Background location access is used only in connection with the driver and transportation services provided through Captain Ride.
Users can manage location permissions through their Android device settings. Disabling required location permissions may prevent certain features from functioning correctly.
Ride and Trip Information
Depending on the service used, we may collect:
- Pickup location
- Destination location
- Ride type
- Ride status
- Trip distance
- Trip duration
- Fare information
- Ride history
- Driver information
- Passenger information
- Payment-related information
- Ride receipts
- Driver activity and availability
Device and Usage Information
We may collect technical information such as:
- Device model
- Operating system
- App version
- IP address
- Device identifiers
- Network information
- Crash reports
- Diagnostic information
- Application usage information
Notifications
We may send notifications relating to:
- Ride requests
- Ride acceptance
- Driver arrival
- Ride status
- Trip completion
- Account information
- Important service updates
Users can manage notification permissions through their device settings.
2. HOW WE USE YOUR INFORMATION
We use collected information to provide, operate, maintain, and improve Captain Ride and Captain Ride Buddy.
This includes:
- Creating and managing user and driver accounts
- Authenticating users
- Processing ride requests
- Matching passengers with drivers
- Determining relevant pickup and destination information
- Providing location-based services
- Providing real-time ride tracking
- Supporting navigation
- Managing active trips
- Maintaining ride history
- Providing ride receipts
- Providing fare and earnings information
- Sending ride and service notifications
- Providing customer and technical support
- Detecting fraud and unauthorized activity
- Maintaining platform security
- Troubleshooting technical issues
- Improving our applications and services
- Complying with applicable legal requirements
3. BACKGROUND LOCATION
Captain Ride Buddy may use background location when a driver is online or completing an active ride.
This allows the platform to continue receiving relevant driver location updates when the application is minimized or the driver is not actively viewing the application.
Background location is used for essential transportation functions such as:
- Real-time driver tracking
- Ride matching
- Pickup coordination
- Navigation and trip management
- Active ride status updates
Captain Ride Buddy does not use background location for unrelated purposes.
Location access is limited according to the permissions granted by the user and the functionality required by the service.
4. SHARING OF INFORMATION
We do not sell users' personal information.
Information may be shared when necessary to provide and operate the Captain Ride transportation platform.
Between Passengers and Drivers
During an active ride, relevant information may be shared between the passenger and driver, including information necessary to:
- Identify the relevant ride
- Coordinate pickup
- Track an active ride
- Navigate to the destination
- Complete the journey
For example, a passenger may see relevant driver and vehicle information and the driver's location during an active ride.
Service Providers
We may use trusted third-party service providers for:
- Cloud hosting
- Authentication
- Maps and location services
- Push notifications
- Analytics
- Crash reporting
- Application infrastructure
- Security and fraud prevention
These providers process information as necessary to provide their services.
Legal Requirements
We may disclose information where reasonably necessary to comply with applicable laws, regulations, legal processes, governmental requests, or to protect the safety, rights, and security of our users and services.
5. MAPS AND LOCATION SERVICES
Our applications may use mapping and location technologies to provide pickup selection, destination selection, navigation, ride tracking, and other location-based features.
Location information may be processed by our service providers as necessary to provide these features.
6. DATA SECURITY
We use reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.
These measures may include:
- Encryption during data transmission
- Access controls
- Authentication mechanisms
- Secure server infrastructure
- Security monitoring
- Access restrictions
- Regular security reviews
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. DATA RETENTION
We retain information for as long as reasonably necessary to:
- Provide our services
- Maintain account information
- Maintain ride and transaction records
- Provide customer support
- Prevent fraud and abuse
- Maintain platform security
- Resolve disputes
- Comply with legal and regulatory obligations
Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. YOUR PERMISSIONS AND CHOICES
You can manage application permissions through your device settings.
Depending on the application and device, permissions may include:
- Location
- Background location
- Notifications
- Camera
- Photos and files
- Other device features required by specific functionality
Some features require specific permissions to function.
For example, drivers using Captain Ride Buddy may need to allow location access while online or completing rides so that ride tracking and driver-related functionality can operate correctly.
9. ACCOUNT AND DATA REQUESTS
Depending on applicable laws and available functionality, you may contact us regarding your personal information, including requests to:
- Access your information
- Correct inaccurate information
- Request deletion of eligible information
- Ask questions about how your information is used
We may need to verify your identity before processing certain requests.
10. CHILDREN'S PRIVACY
Captain Ride and Captain Ride Buddy are not intended for children.
Captain Ride is intended for passengers who are legally permitted to use transportation services, while Captain Ride Buddy is intended for drivers who are legally eligible to provide transportation services.
We do not knowingly collect personal information from children in violation of applicable laws.
11. THIRD-PARTY SERVICES
Our applications may use third-party technologies and services to provide functionality such as:
- Maps
- Location services
- Authentication
- Cloud infrastructure
- Push notifications
- Analytics
- Crash reporting
- Security services
These third parties may process information according to their respective privacy policies and applicable agreements.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our applications, services, technology, legal requirements, or data practices.
When changes are made, we will update the Last Updated date and publish the revised Privacy Policy through the appropriate channels.
We encourage you to review this Privacy Policy periodically.
13. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us:
Captain Ride
Email: support@captainride.co.in
Captain Ride - Your Ride, Your Way.
Captain Ride Buddy - Your Smart Ride Buddy.
